H·AIR·ING — REFUND & RETURN POLICY

Last Updated: August 5, 2026

At H·AIR·ING, we want you to be satisfied with your purchase. Because our products are sold online and are prepared and shipped specifically for customer orders, we maintain a limited refund and return policy.

1. GENERAL RETURN POLICY

H·AIR·ING does not generally accept returns or provide refunds simply because a customer changes their mind, no longer wants the product, ordered the wrong item, or does not like the product after receiving it.

All purchases should therefore be reviewed carefully before completing payment.

This policy does not limit or eliminate any consumer rights that are mandatory under applicable law.

2. DAMAGED OR DEFECTIVE PRODUCTS

If your tote bag arrives damaged, defective, materially different from the product ordered, or otherwise does not conform to the applicable description or legal requirements, please contact us as soon as possible after receiving your order.

Please send an email to:

mikeharingf@outlook.es

Your message should include:

• Your order number;

• Your name;

• A description of the problem;

• Clear photographs showing the damage or defect; and

• Any additional information reasonably requested by H·AIR·ING.

We may request additional photographs or other reasonable evidence before approving a claim.

3. APPROVED CLAIMS

If H·AIR·ING determines that a product was damaged, defective, incorrectly supplied, or otherwise qualifies for a remedy, we may, depending on the circumstances and applicable law:

• Replace the product;

• Repair or otherwise remedy the issue where appropriate;

• Provide a refund; or

• Provide another legally appropriate solution.

Where applicable law gives the consumer a specific right to choose or receive a particular remedy, H·AIR·ING will comply with those requirements.

4. PRODUCTS DAMAGED AFTER DELIVERY

H·AIR·ING is not responsible for damage caused after delivery through misuse, accidents, improper storage, alterations, normal wear and tear, or failure to follow reasonable care instructions.

5. REFUNDS

Where a refund is approved, the refund will generally be issued through the original payment method or another appropriate payment method.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.

6. SHIPPING COSTS

If a return or replacement is approved because H·AIR·ING sent an incorrect or defective product, H·AIR·ING will determine the appropriate treatment of reasonable return or replacement shipping costs in accordance with applicable law.

For returns that are not required or approved under this policy, the customer is responsible for any applicable shipping costs.

7. ORDER CANCELLATIONS

Because orders may be processed shortly after purchase, cancellation requests should be sent as soon as possible to:

mikeharingf@outlook.es

Once an order has been processed or shipped, we may be unable to cancel it.

Nothing in this section limits any cancellation or consumer rights provided by applicable law.

8. NO EXCHANGE FOR CHANGE OF MIND

Except where required by applicable law, H·AIR·ING does not offer exchanges or refunds solely because a customer changes their mind, chooses the wrong product, or decides that they no longer want the product.

9. LEGAL RIGHTS

This policy is intended to establish H·AIR·ING's standard commercial return policy and does not waive, restrict, or eliminate mandatory rights provided to consumers under the laws of the Dominican Republic.

Where applicable law provides a consumer with a remedy that differs from this policy, the applicable law will prevail.

10. CONTACT

For questions regarding returns, damaged products, or refunds:

H·AIR·ING
Email: mikeharingf@outlook.es